Same-day and same-week appointment scheduling
When an appointment is missed or cancelled with little notice, it often can’t be offered to another patient who is waiting for care.
To keep appointments available and reduce unused appointment times, patients who miss appointments or cancel with insufficient notice may temporarily be placed on Same-Day Appointment (SDA) or Same-Week Appointment (SWA) scheduling.
What is Same-Day Appointment (SDA) scheduling?
If you are on SDA status, you may continue to receive care at CutisCo Dermatology. However, routine appointments may only be scheduled for available times on the same day that you contact us.
For example, if you would like to be seen on a Monday, you may contact us that Monday to ask about available appointments. Our team will offer available times whenever possible. Because same-day appointments depend on availability, we cannot guarantee an appointment will be available on the day you contact us.
What is Same-Week Appointment (SWA) scheduling?
Some procedures need additional preparation, equipment, staffing or scheduling time and can’t reasonably be arranged on the same day. Patients on SDA scheduling may therefore be placed on Same-Week Appointment (SWA) scheduling for procedures. Under SWA scheduling, an eligible procedure may be scheduled within the same week, subject to availability and the needs of the procedure.
Missed appointments (no-shows)
An appointment is a no-show when a patient does not attend a scheduled appointment and does not let us know in advance.
A no-show may result in temporary SDA/SWA scheduling. Additional no-shows may result in a longer SDA/SWA period and, after multiple occurrences, may affect a patient’s ability to remain established with the practice.
If you know you can’t attend an appointment, please contact us as soon as possible so we can offer the time to another patient.
Late cancellations
We understand that plans change. A cancellation with less than 48 hours’ notice is a late cancellation.
The first late cancellation receives a one-time grace, and no scheduling restriction is applied. Additional late cancellations may result in temporary SDA/SWA scheduling, with longer restrictions for additional occurrences.
Giving at least 48 hours’ notice whenever possible lets us offer your appointment to another patient who needs dermatologic care.
Can I still receive care while on SDA/SWA status?
Yes. SDA/SWA status is a scheduling restriction. It does not mean you have been dismissed from CutisCo Dermatology. During your SDA/SWA period, you may continue to contact us for appointments, and our team will work with you to find times available under the same-day or same-week requirements.
Once your SDA/SWA period ends, you may return to regular advance scheduling, provided no other scheduling restrictions apply.
What if I believe there has been a mistake?
If you were notified that you were placed on SDA/SWA status and believe the information is incorrect, reply to the text message you received or call us at (888) 321-7170. Our team will review your concern and correct your scheduling status when appropriate.
Why does CutisCo have this policy?
Every appointment is time reserved for one patient. When an appointment goes unused because of a no-show or late cancellation, another patient may lose an opportunity to receive care sooner. Our SDA/SWA policy encourages reliable attendance while continuing to provide access to dermatologic care.
Thank you for helping us make Dermatology for Everyone possible.